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FAQ

How long does it take to receive an order?

Please allow 48 hours to process your order, then 7 to 10 business days for delivery.

Info COVID-19: Due to new health standards, order processing times may be affected. Please allow an additional 3 to 10 days for delivery.

Where are you located?

Our offices are located in Dubai. Our international warehouse is located in the United States.

How can I track my order?

Once your order has been shipped, you will receive an email with your tracking number. Updating the tracking information in the system may take 2-3 business days.

You can also track your package in the "Track my Order" section.

What are the payment methods?

We only offer payment by credit card on our 100% secure site.

We do not accept bank checks, transfers or payments on receipt.

What happens if I am not satisfied with my product?

We offer a 100% money back guarantee!

If, for any reason, the product does not meet your expectations, you can return it within 14 days of receipt and we will give you a full refund as soon as it arrives at our premises.

However, all returned products must be in perfect condition, unused and in their original packaging. The return shipping costs must be paid by you and a proof of shipment must be sent to us by email as proof of delivery.

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